Terms
Terms of service
The practical agreement between you and Calm Paws — written to be readable, not to be clever.
This is a general terms template. Sections marked as placeholders still require professional review before launch.
Requests and confirmation
Submitting the form on this site sends a care request. It is not a confirmed reservation. Care is confirmed in writing only after we have checked availability and completed a meet & greet.
Meet & greet
Every new client begins with a free, no-obligation meet & greet. We may decline care if it isn't a safe or comfortable fit for your dog, our household, or other dogs in our care.
Health and vaccinations
Dogs must be up to date on core vaccinations and free of contagious illness. Boarding guests must be non-aggressive toward people and other dogs. Please tell us about any bite history.
Boarding cancellations
For boarding stays cancelled 7 or more days before check-in, the deposit is fully refundable. For cancellations made less than 7 days before check-in, the deposit is non-refundable. Because Calm Paws accepts a very limited number of boarding guests, your deposit reserves those dates exclusively and may prevent us from accepting another booking. Walking cancellation terms are confirmed when care is booked.
Rates and payment
A 50% deposit is required to confirm and reserve every dog boarding stay. The remaining 50% is due on or before drop-off. Boarding rates may vary depending on your dog's size and temperament, and a statutory holiday surcharge may apply. Your exact rate and any surcharge are confirmed before you pay the deposit. Where a rate is not published, we quote it on request.
Weather and safety
In extreme heat, cold, or storms we shorten outdoor time and substitute indoor enrichment and a quick garden break. Your dog's safety takes priority over walk length.
Emergencies and veterinary care
If your dog needs urgent care we contact you first, then your emergency contact. If neither can be reached we take your dog to your listed clinic or the nearest emergency hospital. You are responsible for veterinary costs.
Keys and home access
Keys are labelled by code only, stored securely, and returned at the end of care. We only enter your home for the services you've requested.
Liability
PLACEHOLDER — insert your insurance details and liability wording, reviewed by a professional.
Questions? Email lisa@calmpawsdogcare.ca or call (437) 871-3051.